Return Policy

Thank you for supporting the artwork and products of David Hugo German. We take great pride in the quality and uniqueness of each item. If for any reason you are not satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Returns must be initiated within 14 days of receiving your order.

  • Items must be returned in their original condition, unused, and with all original packaging.

  • Custom, personalized, or commissioned pieces are non-refundable.

Restocking Fee

  • All eligible returns are subject to a 25% restocking fee, which will be deducted from your refund. This fee helps cover processing, inspection, and handling costs.

Non-Returnable Items

  • Custom artwork, commissions, or any made-to-order pieces.

  • Items marked as final sale at the time of purchase.

How to Return an Item

  1. Contact us at [insert email/contact form link] with your order number to request a return authorization.

  2. Once approved, ship the item back securely using a trackable shipping method.

  3. Customers are responsible for all return shipping costs.

Refunds

  • Refunds (minus the 25% restocking fee and shipping costs) will be issued to your original payment method once the return is received and inspected.

  • Please allow 5–10 business days for processing after we receive your return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue.Return Policy

Thank you for supporting the artwork and products of David Hugo German. We take great pride in the quality and uniqueness of each item. If for any reason you are not satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Returns must be initiated within 14 days of receiving your order.

  • Items must be returned in their original condition, unused, and with all original packaging.

  • Custom, personalized, or commissioned pieces are non-refundable.

Restocking Fee

  • All eligible returns are subject to a 25% restocking fee, which will be deducted from your refund. This fee helps cover processing, inspection, and handling costs.

Non-Returnable Items

  • Custom artwork, commissions, or any made-to-order pieces.

  • Items marked as final sale at the time of purchase.

How to Return an Item

  1. Contact us at [insert email/contact form link] with your order number to request a return authorization.

  2. Once approved, ship the item back securely using a trackable shipping method.

  3. Customers are responsible for all return shipping costs.

Refunds

  • Refunds (minus the 25% restocking fee and shipping costs) will be issued to your original payment method once the return is received and inspected.

  • Please allow 5–10 business days for processing after we receive your return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue.